Terms of service

SYREN HOUSE COSMETICS

Terms of Service

Effective Date: May 19, 2026

Welcome to Syren House Cosmetics. By accessing or using this website, purchasing products, or interacting with our services, you agree to be bound by the following Terms of Service.

If you do not agree to these Terms, please do not use this website.

1. OVERVIEW

This website is operated by Syren House Cosmetics. Throughout the site, the terms “we,” “us,” and “our” refer to Syren House Cosmetics.

By visiting our site and/or purchasing from us, you engage in our “Service” and agree to these Terms of Service, including all policies referenced herein.

We reserve the right to update, modify, or replace any part of these Terms at any time without prior notice.

2. ONLINE STORE TERMS

By using this site, you confirm that:

  • you are at least 18 years old or have permission from a parent or legal guardian,

  • you will not use our products for illegal or unauthorized purposes,

  • and you will not violate any laws within your jurisdiction.

You may not:

  • transmit malware or harmful code,

  • attempt unauthorized access to the website,

  • interfere with website security,

  • or use the website for fraudulent activity.

Violation of these Terms may result in termination of access to our services.

3. PRODUCT INFORMATION

We strive to display products, colors, descriptions, and pricing as accurately as possible. However, we do not guarantee:

  • exact color accuracy across all screens,

  • uninterrupted product availability,

  • or that product descriptions are completely error-free.

Products may vary slightly due to:

  • handcrafted production,

  • ingredient sourcing,

  • lighting,

  • packaging updates,

  • or natural ingredient variation.

We reserve the right to:

  • modify pricing,

  • discontinue products,

  • limit quantities,

  • or refuse service at our discretion.

4. COSMETIC & WELLNESS DISCLAIMER

Syren House Cosmetics products are intended for cosmetic and personal care use only.

Our products are not intended to:

  • diagnose,

  • treat,

  • cure,

  • or prevent any medical condition or disease.

Customers should consult a qualified healthcare professional regarding medical concerns.

Always perform a patch test prior to use.

By purchasing from this website, you acknowledge that:

  • individual results may vary,

  • skin sensitivities and allergies may occur,

  • and you assume responsibility for product usage.

5. PET PRODUCT DISCLAIMER

Products marketed for pets through our canine care collections are intended for external grooming and cosmetic care only.

Customers are responsible for:

  • reviewing ingredient compatibility,

  • supervising use,

  • and consulting a licensed veterinarian if concerns arise.

Discontinue use immediately if irritation occurs.

6. BILLING & ACCOUNT INFORMATION

You agree to provide:

  • accurate billing information,

  • valid payment details,

  • and current shipping information.

We reserve the right to:

  • refuse or cancel orders,

  • limit quantities per customer,

  • or reject suspicious transactions.

If we cancel or modify an order, we may attempt to notify you using the contact information provided at checkout.

7. SHIPPING & DELIVERY

Delivery times are estimates only and are not guaranteed.

Syren House Cosmetics is not responsible for:

  • carrier delays,

  • lost or stolen packages,

  • customs delays,

  • weather disruptions,

  • or incorrect shipping information entered by the customer.

Risk of loss transfers to the customer upon carrier acceptance.

8. RETURNS & REFUNDS

All returns and refunds are governed by our Refund Policy.

Please review our Refund Policy prior to purchasing.

9. INTELLECTUAL PROPERTY

All website content including:

  • logos,

  • product names,

  • graphics,

  • branding,

  • designs,

  • images,

  • product descriptions,

  • and written content

are the intellectual property of Syren House Cosmetics and may not be copied, reproduced, distributed, or used without written permission.

Unauthorized use is strictly prohibited.

10. THIRD-PARTY SERVICES

Our website may contain links or integrations with third-party services including:

  • Shopify,

  • payment processors,

  • shipping providers,

  • analytics tools,

  • or social media platforms.

We are not responsible for the content, policies, or practices of third-party providers.

Use of third-party services is at your own risk.

11. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Syren House Cosmetics shall not be liable for:

  • indirect damages,

  • incidental damages,

  • consequential damages,

  • loss of profits,

  • loss of data,

  • allergic reactions,

  • misuse of products,

  • or damages arising from use of the website or products.

All products and services are provided “as is” and “as available.”

12. INDEMNIFICATION

You agree to indemnify and hold harmless Syren House Cosmetics, its owners, affiliates, employees, and partners from any claim or demand arising from:

  • your violation of these Terms,

  • misuse of products,

  • violation of laws,

  • or infringement of third-party rights.

13. GOVERNING LAW

These Terms of Service shall be governed by and interpreted in accordance with the laws of the State of New York, United States, without regard to conflict of law principles.

14. CONTACT INFORMATION

Questions regarding these Terms of Service may be directed to:

Syren House Cosmetics
📧 syrenhousecosmetics@gmail.com
🌐 syrenhouse.com